DigiSolve Solutions
DigiSolve Solutions was founded to empower public sector CIOs and CFOs with the tools and insights needed to lead in a digital era. We go beyond digitization—we solve the most pressing IT service governance challenges faced by state and local governments by ensuring accountability, financial transparency, and measurable service outcomes.
DigiSolve Solutions Focus Areas
- Strengthening IT Service Governance
We help governments move from reactive oversight to proactive control by digitizing service-level performance management. Our approach ensures that service commitments are visible, tracked, and continuously improved, enabling agencies to deliver reliable, citizen-centric outcomes. - Enabling IT Financial Transparency and Cost Optimization
We eliminate financial blind spots with digitized cost modeling, IT rate establishment, and service cost reporting. Our chargeback capabilities create clarity and fairness across agencies, driving cost take-out opportunities and aligning investments with strategic priorities.
Product or Service Overview
Challenges We Solve for State & Local Government
- Fragmented IT Service Oversight – Agencies often struggle with inconsistent service levels and a lack of service provider performance accountability.
- Limited Financial Transparency – Costs of IT services remain hidden, making budgeting, forecasting, chargeback, and investment decisions difficult.
- Escalating IT Spend – Without clear visibility into service cost drivers, agencies face pressure to optimize budgets while maintaining service quality.
- Citizen Expectations – Demand for always-on, high-quality digital services continues to grow, requiring proactive service governance.
Core Focus Areas
Proactive IT Service Governance
- Digitized service-level performance management
- Continuous tracking and improvement of service commitments
- Accountability dashboards for executives and stakeholders
Digitized IT Financial Transparency
- IT rate establishment and defensible cost models
- End-to-end IT service cost reporting
- Chargeback and showback to ensure fairness and cost alignment