Framework Overview / FinOps Personas
Implementing FinOps requires many stakeholders, or Personas, in an organization to work collaboratively with the FinOps team. It is not only the FinOps team who perform FinOps activities. All FinOps Personas involved in using, tracking, managing, or directing the use of cloud will benefit from working together using the FinOps Framework as an operating model.
Personas represent broad stakeholder groups that must collaborate, not individual people. In a complex organization, a Persona may represent many people in various related roles, and in very small organizations, a single person may perform the duties of multiple Personas. Each has an important part to play in supporting FinOps.
Within most organizations, there are Core Personas who will always be involved in the practice of FinOps. These Core Personas provide all of the organizational disciplines to successfully use cloud effectively. Each Persona has a role to play in the organization as well as in the practice of FinOps, and each has perspectives, challenges, metrics and outcomes they seek that may be slightly different from other Personas.
Organizations may have roles that are not directly involved in the practice of FinOps. These Allied Personas work within traditional or emerging disciplines – including Sustainability, ITAM, ITFM/TBM, Security, and ITSM/ITIL – and may need to coordinate with FinOps Practitioners. Their roles align with the "Intersecting Disciplines" Framework Capability which outlines where their activities intersect with FinOps.
IT Service Management is responsible for collaborating with FinOps Practitioners to standardize and streamline IT service operations, improve service quality and reliability, and ensure that IT services meet agreed-upon service levels and performance targets are balanced against cloud cost management priorities.
Responsibilities intersecting with FinOps include:
IT Asset Management collaborates with FinOps Practitioners to achieve efficiency, transparency, and value in managing IT assets that impact cloud use, by leveraging the expertise and data from both disciplines to optimize costs, ensure compliance, and support strategic business objectives balanced against cloud cost management priorities.
Responsibilities intersecting with FinOps include:
Sustainability collaborates with FinOps Practitioners to ensure cloud use optimizes for environmental impact, drive accountability, and accelerate progress towards broader sustainability goals in a way that is balanced against cloud cost management priorities.
Responsibilities intersecting with FinOps include:
IT Security collaborates with FinOps Practitioners to leverage their FinOps expertise and insights to optimize cloud security spending, improve IT Security financial governance, and strengthen the organization's overall cloud security posture.
Responsibilities intersecting with FinOps include:
IT Financial Management is responsible for collaborating with FinOps Practitioners to provide transparency into IT spending, enable informed decision-making, ensuring cloud and traditional IT investments are aligned with business priorities, cost-effective, and deliver measurable value to the organization.
Responsibilities intersecting with FinOps include: